Return & Refund Policy

Last Updated: September 22, 2026

At Maison Fahri, we carefully prepare every order to ensure that your fragrance reaches you safely and in perfect condition.

Because perfumes are personal-use products, we have a limited return and refund policy.

1. Returns

We accept returns only in the following situations:

• You received the wrong product.
• Your order arrived damaged or broken.
• Your package arrived with a manufacturing defect.
• Your order is incomplete or contains a missing item.

For hygiene and safety reasons, opened, used, sprayed, or altered perfume products cannot be returned or exchanged.

Products must be returned in their original packaging and in the condition in which they were received.

2. Damaged or Incorrect Orders

If your order arrives damaged, broken, leaking, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• An unboxing video, if available

This information helps us verify the issue and process your request quickly.

Once your request has been reviewed and approved, we may offer a replacement, exchange, or refund, depending on the circumstances.

3. Non-Returnable Items

The following products are generally not eligible for return or exchange:

• Opened or used perfumes
• Perfumes that have been sprayed or tested
• Products damaged after delivery due to improper handling
• Products without their original packaging
• Products returned without prior approval
• Gift cards or promotional items, where applicable

4. Exchanges

If you receive a damaged or incorrect product, Maison Fahri may provide a replacement subject to product availability.

We do not accept exchanges simply because you do not prefer the fragrance after opening or trying it.

Since fragrance preference is subjective, we encourage you to review the fragrance notes and product information carefully before placing your order.

5. Refunds

If your refund request is approved, the refund will be processed through the applicable payment method used for the original purchase, where possible.

Refund processing times may vary depending on your payment provider or bank.

The refund amount may depend on the circumstances of the return and the applicable shipping or other charges.

6. Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as:

• Sending the wrong product
• Sending a defective product
• Sending a damaged product

Where a return is approved because of an error by Maison Fahri, we will provide appropriate instructions regarding the return shipment.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to our Return & Refund Policy.

8. Refund Processing

Once we receive and verify an eligible returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be initiated within a reasonable period, and the time taken for the amount to appear in your account may depend on your bank or payment provider.

9. Return Process

To request a return or report an issue with your order, please contact us at:

Email: [Your Email Address]
Phone: [Your Phone Number]

Please include your order number and relevant photographs or supporting information.

Do not send any product back to us without receiving return instructions from Maison Fahri.

10. Policy Changes

Maison Fahri reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with an updated “Last Updated” date.

11. Contact Us

For questions regarding returns, refunds, exchanges, or damaged orders, please contact:

Maison Fahri

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

We’re here to make your Maison Fahri experience as seamless as possible.